I am confirming that there is still a login issue.
This does not seem to be browser related as I have tried accessing from several different browsers and machines.
Can you please confirm if there is still an ongoing known issue?
Does anyone have an eta on when the login issues will be fixed. It keeps saying my login isn’t correct when trying to register my picroft. I go to sign up and use the same email and it says its taken. For some reason I can still sign on the forum.
Any help would be greatly apprciated as I am trying to register and start using mycroft.
I also think some of these logn issues are affecting the mycroft itself as it is getting authentication errors when trying to reach the site as well. That would explain about 1/2 my issues right now if not all of them.
I have the same problem, I try to pair my mark 1 and amesage appears a top of the side home.mycroft.ai " sorry our servers are down…_" I need to use my mark 1, so please could you check what’s wrong with the online servers…
Regards,
Can you guys retry and report if there is a problem? At this moment everything should be up and running. also remember to clear your browser cache for that page.
After clearing cache and trying a new browser I still get the same message.
Password or username doesn’t match. But I again logged in to the forum so I know it is the correct username and password. Should we delete my account and try re-registering?
As far as i remember, the forum password i believe is separate from your home.mycroft.ai account
I have not setup an account with them then. However If I try to re-register it says the email is already taken.
I send a password reset link but I never get it. I checked the spam filter and there is nothign. It is a gmail so I doubt they would be blocking it.
@ssanders - the problem is almost certainly on our side. Due to some problems introduced on our release 13 days ago we’ve been having a rough week in terms of up time ( before that we were rock solid for years barring some minor glitches in micro services ).
I’ve had the team on extended hours for nearly a week now and they’ve tracked down several problems, but we are still working to address critical issues.
We are committed to debugging and communicating issues in the open. Here is a link to a Google Doc where we are tracking the incident.
Thanks for your patience.
All is working well now !!! Thank you for your support. Pairing process ok
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Is there anything that I can do in the mean time to get my device paired?
Can I send the pairing code and yall pair it on the backend?
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Been trying to register my device since yesterday, but the site is not letting me. It keeps asking me to check for typos, but I’m typing the code right.
It is most certainly not working.
Hi.
I see the incident has been closed. I am still not able to login.
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On it. I just dropped it on my team’s desk.
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UPDATE: After the server instability issues we had over the last few weeks, we discovered that the automatic microservice databases synchnization had somehow lost 50 users in one of the microservices. This prevented the password reset emails from being sent when the webUI made that request.
In the immediate term, we forced a full resync and you should be able to perform a password reset now. Let me know if you still have problems, @ssanders and @Nathanael_Ries (and anyone else who encountered the issue).
As a long term preventative measure we are now going to run a slow resync once every 24 hours (which normally won’t do anything but doesn’t hurt to do, just in case we have another unusual event issue like this).
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woo hoo I am able to login now.
Thank you all for all the work.
Can confirm, I was successfully able to register my picroft device.
Thank you very much for following up!
I am having some difficulties. I had my device paired last night and now it says I need to pair again. When I try to log into the home.mycorft.ai site, nothing happens. It spins for a few seconds but never logs in.
Is this a Mycorft server issue or have I messed up my install?
No … mine is doing the same thing,
It says it cannot pair and I should check my internet connection 
and I can’t log into home.mycroft.ai
Good to know that at some of my issues aren’t user error.
Guess I’ll keep an eye and wait.