Does anyone have an eta on when the login issues will be fixed. It keeps saying my login isn’t correct when trying to register my picroft. I go to sign up and use the same email and it says its taken. For some reason I can still sign on the forum.
Any help would be greatly apprciated as I am trying to register and start using mycroft.
I also think some of these logn issues are affecting the mycroft itself as it is getting authentication errors when trying to reach the site as well. That would explain about 1/2 my issues right now if not all of them.
I have the same problem, I try to pair my mark 1 and amesage appears a top of the side home.mycroft.ai " sorry our servers are down…_" I need to use my mark 1, so please could you check what’s wrong with the online servers…
Can you guys retry and report if there is a problem? At this moment everything should be up and running. also remember to clear your browser cache for that page.
After clearing cache and trying a new browser I still get the same message.
Password or username doesn’t match. But I again logged in to the forum so I know it is the correct username and password. Should we delete my account and try re-registering?
I have not setup an account with them then. However If I try to re-register it says the email is already taken.
I send a password reset link but I never get it. I checked the spam filter and there is nothign. It is a gmail so I doubt they would be blocking it.
@ssanders - the problem is almost certainly on our side. Due to some problems introduced on our release 13 days ago we’ve been having a rough week in terms of up time ( before that we were rock solid for years barring some minor glitches in micro services ).
I’ve had the team on extended hours for nearly a week now and they’ve tracked down several problems, but we are still working to address critical issues.
We are committed to debugging and communicating issues in the open. Here is a link to a Google Doc where we are tracking the incident.
Been trying to register my device since yesterday, but the site is not letting me. It keeps asking me to check for typos, but I’m typing the code right.
UPDATE: After the server instability issues we had over the last few weeks, we discovered that the automatic microservice databases synchnization had somehow lost 50 users in one of the microservices. This prevented the password reset emails from being sent when the webUI made that request.
In the immediate term, we forced a full resync and you should be able to perform a password reset now. Let me know if you still have problems, @ssanders and @Nathanael_Ries (and anyone else who encountered the issue).
As a long term preventative measure we are now going to run a slow resync once every 24 hours (which normally won’t do anything but doesn’t hurt to do, just in case we have another unusual event issue like this).
I am having some difficulties. I had my device paired last night and now it says I need to pair again. When I try to log into the home.mycorft.ai site, nothing happens. It spins for a few seconds but never logs in.
Is this a Mycorft server issue or have I messed up my install?
