Mark 1 will not start, immediate flashing red light on Pro Mini board

Archive - Mycroft Project This category is being retired - Support
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I’m excited to have received my Mark 1, however, it current does not function out of the box. After waiting for a bit, I noticed that there was a flash red light inside. After opening the Mark 1, on immediately on plugging it in, the following lights are on:

  • flashing red light on the Pro Mini, next to A6 (I’ll say on the “left” side)
  • steady blue light on Pro Mini (on the “right” side)
  • steady red light on pi board, next to microsd

There is no other response from the system. As far as I can tell, everything is plugged in and seated. The HDMI, while recognized as something by external systems, delivers no signal. I can think of no other way to get further diagnostics.

Any help or advice to get the system working would be very much appreciated.

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I was able to get help via the contact form.

The issue seems to have been a bad image write to the microsd card.

I was instructed to get a fresh image at:
https://mycroft.ai/to/mark-1-image/

md5sum mark_1_production_06_30_2017.zip 
a42b9718c5207b2532b6ccf221a2a1dd  mark_1_production_06_30_2017.zip

And used recommended burn tool “etcher-electron”:

After this, I finally saw the green light for disk reads flashing and was able to proceed normally after that.

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Thanks for that I will give it a try coz my MyCroft is dead.

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