I have been trying to contact mycroft support through the CONTACT link several times about this with no response back.
I have read other Forum topics from other Mark I owners with the same type of problem and have tried the various solution attempts with no success.
Resetting the device even after being unplugged for long periods did not help.
I have reinstalled the image as well, still not fixing the issue.
I have checked to make sure all the connections were connected properly.
I’m sure this unit is still under warranty.