Mycroft Community Forum

The Support Skill isn't sending me an email

Is anyone successfully using the Support skill? Mycroft tells me it’s being kicked off but no email ever comes back.

Can you check what’s in the logs to see if there’s any useful info there?

I made several attempts and this is the typical output.

audio.log:2020-11-24 15:48:34.841 | INFO | 1712 | mycroft.audio.speech:mute_and_speak:127 | Speak: mycroft support helper has already been installed
audio.log:2020-11-24 16:40:45.836 | INFO | 1712 | mycroft.audio.speech:mute_and_speak:127 | Speak: I’m not sure how to play a support ticket
audio.log:2020-11-24 15:48:34.841 | INFO | 1712 | mycroft.audio.speech:mute_and_speak:127 | Speak: mycroft support helper has already been installed
audio.log:2020-11-24 16:40:45.836 | INFO | 1712 | mycroft.audio.speech:mute_and_speak:127 | Speak: I’m not sure how to play a support ticket
audio.log:2020-11-24 16:41:12.775 | INFO | 1712 | mycroft.audio.speech:mute_and_speak:127 | Speak: Would you like to create a troubleshooting package?
audio.log:2020-11-24 16:41:12.780 | INFO | 1712 | mycroft.audio.speech:mute_and_speak:127 | Speak: This will upload logs to the zero ex zero dot S T service and email a link to you with more information.

voice.log:2020-11-24 15:48:34.826 | INFO | 1715 | main:handle_utterance:72 | Utterance: [‘install the support helper’]
voice.log:2020-11-24 16:40:44.206 | INFO | 1715 | main:handle_utterance:72 | Utterance: [‘start a support ticket’]
voice.log:2020-11-24 16:41:12.558 | INFO | 1715 | main:handle_utterance:72 | Utterance: [‘create a support ticket’]

Here is the syslog from the mycroft startup.

syslog:Nov 24 12:39:23 harry /usr/libexec/gdm-x-session[1685]: Starting all mycroft-core services
syslog:Nov 24 12:39:23 harry /usr/libexec/gdm-x-session[1685]: CAUTION: The Mycroft bus is an open websocket with no built-in security
syslog:Nov 24 12:39:24 harry /usr/libexec/gdm-x-session[1781]: dbus-update-activation-environment: setting PATH=/path pruned/snap/bin:/home/dad/mycroft-core/bin

I don’t see anything here that is unexpected. One of my attempts to open a ticket was to “start a ticket”, but I had previous failures to receive an email before I had said that.

that seems to be a snap install, it causes all sorts of issues and there really isnt anyone around to give support, i recommend you use a git install

1 Like

I had originally installed a snap, but hit the problem referenced in: " No registration code after snap install … “please wait a moment as I finish booting up”".

So I thought I had fully removed the snap installation before installing from git. Apparently not.

What makes is look like a snap installation? I will remove the remnants of the snap and reinstall.

Also, how long does it usually take to get an email response from the Support Skill?

Thanks!