Unable to add device on mycroft.ai

Archive - Mycroft Project This category is being retired - Support
1

I’m not able to register my device on the website, the “Next” button is greyed out.

I also see that the website gets a 500 Internal Server Error from https://account.mycroft.ai/api/devices when selecting “Devices” from the upper right corner.

3 Likes
2

I also have the issue that the “Next” button stays greyed out after I enter the code and all other fields.

1 Like
3

I am also having this issue. I tried to pair a new Mycroft instance last night and couldn’t progress past pairing because of this.

1 Like
4

Seems to be related to the Mycroft AI backend according this from the Chrome developer console.

ERROR Error: Uncaught (in promise): dm: {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":500,"statusText":"INTERNAL SERVER ERROR","url":"https://account.mycroft.ai/api/devices","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://account.mycroft.ai/api/devices: 500 INTERNAL SERVER ERROR","error":"<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 3.2 Final//EN\">\n<title>500 Internal Server Error</title>\n<h1>Internal Server Error</h1>\n<p>The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.</p>\n"}
    at b (polyfills-es2015.5ada6ff6d3a5df206018.js:1:15896)
    at b (polyfills-es2015.5ada6ff6d3a5df206018.js:1:15424)
    at polyfills-es2015.5ada6ff6d3a5df206018.js:1:16705
    at l.invokeTask (polyfills-es2015.5ada6ff6d3a5df206018.js:1:7188)
    at Object.onInvokeTask (main-es2015.6bb08e1526d8645e7727.js:1:115168)
    at l.invokeTask (polyfills-es2015.5ada6ff6d3a5df206018.js:1:7109)
    at i.runTask (polyfills-es2015.5ada6ff6d3a5df206018.js:1:2597)
    at m (polyfills-es2015.5ada6ff6d3a5df206018.js:1:9182)
    at u.invokeTask [as invoke] (polyfills-es2015.5ada6ff6d3a5df206018.js:1:8267)
    at p (polyfills-es2015.5ada6ff6d3a5df206018.js:1:20095)

You will have to wait until the team fixes it.

1 Like
5

I have the same issue with the greyed out button, i created a ticket with the support. - I hope you guys did too! :slight_smile:

6

Same issue here . Can’t add a device . Thanks to you in advance team.

7

Unfortunately still an issue. Hopefully it will be resolved soon. Thanks in advance!

8

How does one open a support ticket? I haven’t been able to find the option.

9

We have the same issue. Just tested this on Mark II.

10

Hey all, just confirming that we’re aware of the issue. I’m having a look now - will post when we have it fixed up.

1 Like
11

Hi all, this has been resolved.

Let me know if you are still having any trouble.

4 Likes
12

ok I can confirm that I’m able to pair devices now… thanks for fixing :wink:

13

Hi.
I seem to have the same problem where “next” button is greyed out when adding device.

14

Still facing the same issue
After entering the code and other mandatory fields,
Button stays in disabled state.

15

Hi there,

This issue should now be resolved, please see this post for more info: