On Sunday the 10th of November, one of the Mycroft service API endpoints became unavailable, preventing certain pages from loading correctly. This included the Profile, My Devices and Add Device pages of Home.mycroft.ai. As per our standard incident response process, a report for this incident was created and is available for the Community to review.
Our engineering team investigated and restored this service in a matter of hours, and all services are now fully functional.
A standard post-incident review is being conducted, and the team has taken immediate actions to reduce the chance of this type of incident reoccurring in the future, as well as to improve automatic recovery if a service does become unresponsive.
We apologize for those who could not access all of their account information during this time, and appreciate our Communities responsiveness in reporting the issue. The Communities support in identifying and debugging issues assists us in continually improving Mycroft’s services.
The team at Mycroft AI