Following up from the website outage on Friday, we have conducted a Post-Mortem to identify measures we can take to mitigate a similar incident occurring in the future. In this review we also look at our general incident response process as a whole to continually improve how we work.
Some data from the Store was temporarily reverted in bringing the site back online however this will be restored over the coming week. If your purchase was included in this we will reach out directly to confirm those details.
We like to be open about any incidents that occur and as such publish live incident reporting as it’s happening as well as an overview of our response measures. You can find that incident report here.
Big thanks to those who promptly reported the issue to us