Cannot register device


#1

Using picroft, version 2018-9-12. Everythings seems ok, get mic, speaker working. Can hear register code from speaker. However, visit home.mycroft.ai and do registration for device
finished all info input and just get finished result and did not get back registered device in the device list


#2

Hi Alex,

Am I understanding correctly that after entering the registration code in your browser, you get the success screen with example phrases to try, but then heading to https://account.mycroft.ai/devices doesn’t show anything?

After you have entered the code, does your Picroft stop reading the code and instead deliver the welcome message?

Are you looking at the CLI screen, the visual output for Picroft? Just want to make sure the code is accurate too. It’s easy to mis-hear one, or enter them in the wrong order though this shouldn’t then succeed.

If you’re still having the problem, can I check if you’re using the same email address for home.mycroft.ai as here on the forums? I’ll get someone to check on the backend to make sure there’s nothing going wrong at the account level.


#3

Thank you for your reply. I can access to home.mycroft.ai and login successfully. Select Device and input the pairing code which display from picroft , it will show a page with finished Key, press the finished key will show back the device + page. No welcome message comes out. my account is ay2628@gmail.com. I am a member
The picroft continue to show and speak the pairing code. Web browser are also running at the same picroft machine using chromium.
There is response when I speak Hey Mycroft.
CLI screen can show out the pairing code.

Try with several accounts and the problem is the same

BR


#4

On your Picroft is there a file at:
~/.mycroft/identity/identity2.json

If so try removing that file, and remove the device from your account at Home.mycroft.ai, then tell mycroft to “pair my device” and it should restart the pairing process.


#5

There is no identity2.json files in /home/pi/.mycroft/identity
and in /root the directory , .mycroft did not exist. I have installed the package twice and also have this problem. I am using raspberry pi 3B+. Thanks