No response from mycroft regarding order status

Thank you. I will continue to follow up on this.

Nothing here as well. Thanks for your persistence and help!

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I have to say I emailed Mycroft 9 days ago about this: Persistent clicking / Frequent, seemingly random activation - #7 by pyoorkate - and haven’t heard anything back.

Any updates? If we ever do get new boards I’m sure all of us would prefer to receive the device before we send in the faulty one. With the length of time this has taken I’m very skeptical of sending anything in without having a replacement already in hand.

@pyoorkate @knox @atd I’ve got good news for you at last. Thank you for your patience and support!

Neon AI is giving Mycroft AI some help with fielding customer support emails. In real world terms, that means that I am spending some time going through the customer support emails & shipping system, and helping Michael get them caught up. He’s also updated the Mycroft Mark II sales page.

You’ll be getting RMAs, not having to put in your own replacement boards. We got started yesterday, and I’ve got an RMA out to @mikejgray and am working on the rest of the Mycroft AI inbox, including your requests. Please give us a few more business days to get caught up. I’ve got all of your emails already, so I will be sure to confirm I’ve addressed your support tickets.

For anyone not tagged, please give us until Thursday, June 1 to get caught up on Mycroft emails, and then if you haven’t received a response to a previous Mycroft support email, please send a fresh email to support@mycroft.ai

For RMAs, the procedure is for Mycroft AI to send out a new Mark II immediately, and email you a postage sticker to print out in order to return yours. If you saved the box you can of course send it back right away, but otherwise we expect that when you receive the replacement Mark II you’ll use the new box to send back the old machine. They’ll be checked out and hopefully can be refurbished.

Also, fyi, Mark II shipments from both Mycroft AI & Neon AI now include an SSD drive with the Neon OS. That means one will come with your RMA units.

If privacy concerns are on your mind with my accessing the Mycroft support emails, rest assured we (Neon AI) already have a non-disclosure agreement with Mycroft AI, and customer information will remain compartmentalized. That means you won’t find yourself unexpectedly on my user newsletter email list just because Mycroft AI has your email. I would of course love to add you to our mailing list :wink: but you’ll need to share your email with Neon AI directly.

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Oh, that’s excellent. Thank you (and I’m super pleased to hear that you’ve picked up the support side as it felt like they were struggling). I’m already on the neon list iirc because I ordered the USB :slight_smile:

Thank you for all your assistance; can’t wait!